Terms of service
Language note. This is a courtesy translation. The contract is governed by Spanish law and the Spanish version of these terms is the legally binding one. If the two texts differ, the Spanish text prevails.
These terms govern the use of Savia, the corporate knowledge service available on this site and in the application. Related documents: the privacy policy and the data processing agreement (DPA), which forms part of this contract.
1. Who provides the service
Savia is a service provided by Robert Nicuta, self-employed professional, with a professional address for notifications at Carrer de Jaume I, 31, 07860 Sant Francesc de Formentera, Illes Balears (Spain) («Savia», «we»). Contact: contacto@robertnicuta.com.
The tax identification number is provided free of charge to any client, user or authority who requests it in writing at that email address, and appears on every proposal, contract and invoice.
Savia is a service for businesses. By creating an account you act on behalf of a company or organisation (the «Client») and declare that you have authority to accept these terms on its behalf. The service is not aimed at consumers.
2. The service
Savia is a corporate knowledge service that brings together a company's internal knowledge (documents, conversations and contributions from its employees) and makes it searchable in an AI chat that answers citing its source, with knowledge spaces separated by department and an audit log of activity. The service is delivered through an initial rollout project and ongoing maintenance, on the terms of the proposal accepted by the Client.
3. Accounts and access
Company accounts are created as part of the rollout project agreed with the Client. The administrator designated by the Client invites the remaining users and decides their permissions and departments.
Credentials are personal and non-transferable. The Client is responsible for keeping them safe and for the use its users make of the service. We offer two-step verification and recommend enabling it.
4. Contracting and price
Savia is contracted through a tailored proposal covering two items: a one-off rollout fee (bringing the service into operation, including the initial knowledge capture and support during adoption) and a recurring maintenance fee (covering infrastructure, AI models, storage, updates and support). The amounts, the scope and the start date are those set out in the proposal accepted by the Client, which forms part of this contract. The model is explained in how we work.
If the maintenance fee goes unpaid, access may be suspended after notice, but data is not deleted: the Client can settle the payment and recover access, or request termination and deletion. Changes to the fee are communicated at least 30 days in advance and do not affect periods already paid for.
5. The content belongs to the Client
Everything the Client uploads to or generates in Savia (documents, conversations, records, captured knowledge) belongs to the Client. Savia processes it only to provide the service, in accordance with the DPA. We do not use Client content to train AI models, whether our own or third parties'.
The Client warrants that it has the right to upload that content and that its use in Savia complies with applicable law, in particular data protection law regarding its own employees.
6. Acceptable use
Savia may not be used for illegal activities, to infringe third-party rights, or to attempt to access other companies' data or circumvent the service's isolation and security measures. A serious breach of this section allows the account to be suspended, after notice to the Client.
7. AI-generated answers
Chat answers are generated by an AI model from the Client's own knowledge, citing the source so it can be verified. Even so, they may contain errors or omissions: the system indicates its confidence level and is designed not to invent, but the Client must verify information before taking significant decisions based on it. Answers do not constitute legal, tax or professional advice of any kind.
The purpose of Savia is to query and capture company knowledge. It is not designed for, and the Client undertakes not to use it for, evaluating the performance or behaviour of employees or for taking or supporting recruitment, promotion, disciplinary or dismissal decisions (uses that the EU AI Act classifies as high risk and which fall outside the service).
8. Availability and support
We provide the service with professional diligence and aim for maximum availability, but we do not guarantee uninterrupted service; there may be maintenance windows. Support is provided by email at contacto@robertnicuta.com. If our support team accesses an account to resolve an incident, that access is recorded in the Client's own audit log.
9. Termination and deletion
The Client may terminate at any time. On termination, or whenever expressly requested, we completely and irreversibly delete all of the company's data across every layer of the system (database, search index and files) within a maximum of 30 days, and a dated record of the deletion remains. The detail is in the DPA.
10. Liability
Savia is liable for direct damages caused by a breach attributable to it, capped at the amounts paid by the Client in the 12 months preceding the event giving rise to the claim. We are not liable for indirect damages or loss of profit. None of the above limits liability that cannot legally be limited.
11. Changes to these terms
We may update these terms. Substantial changes are communicated at least 30 days in advance by email to the account administrator. Continuing to use the service after the effective date constitutes acceptance; if you do not agree, you may terminate before that date.
12. Governing law and jurisdiction
These terms are governed by Spanish law. For any dispute, the parties submit to the Spanish courts and tribunals having jurisdiction under the law, unless a mandatory rule provides otherwise.